AI for ecommerce: returns and “where is my order” without a support team
Toby Banks — Founder, Skillzy
The dispatch
New listings, creator interviews, the occasional discount. Every other Friday.
Look at your support inbox. Most of it is two questions: “where is my order” and “how do I return this”. They are not hard. They are just constant, and they drown the tickets that actually need a human.
What the agent takes
- WISMO answered with the real tracking status, instantly
- Returns started, labelled, and explained without a back-and-forth
- Reviews responded to in your brand voice, good and bad
- Anything genuinely tricky escalated with the context attached
The boundary
It never issues a refund on its own or argues policy. It clears the volume so a person handles the cases that need one.
Support went from a queue we dreaded to a thing that mostly handles itself.Featured listing
Returns + “where is my order”.
The two queries that eat your support inbox, automated end to end.
Returns + WISMO · $159 →Featured listingReview Responder
Replies to Google reviews in your voice. No "we strive to."
Customer review responder · $9 →Selling at volume? The ecommerce support setup wires it all into your store and helpdesk.
Featured listingE-commerce Support.
Answers your tickets, writes the apology, processes the return. Sleeps when it wants.
Ecommerce support setup · $299 →Liked this? Get the next one.
Field Notes, every other Friday. No spam.
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