Agent Setup· v1.0 · Updated 14 May 2026

Returns + “where is my order”.

The two queries that eat your support inbox, automated end to end.

by Brewline @brewline

Compatible with

Clauden8nZapier

Built for

E-commerce

What it does.

WISMO and returns are 70% of e-com tickets. This handles both, escalates the rest.

What’s inside.

Everything you need in the bundle. No tutorials. No assembly.

  • 017 SKILL.md files
  • 02Returns policy logic
  • 03Carrier tracking lookups
  • 04Shopify + Gorgias connectors

Drop it in. Press go.

  1. №01

    Download

    Buy once, get the bundle by email and on your dashboard.

  2. №02

    Drop it in

    Upload the SKILL.md files to your agent. A few minutes.

  3. №03

    Connect

    Wire up your tools with the setup guide.

  4. №04

    Press go

    The agent runs the desk. You handle the people part.

About the creator.

Brewline@brewline

Café owners. Orders, rosters, suppliers — handled.

Things people ask.

Which agents does this work with?
Built and tested on Claude and n8n. The SKILL.md format is portable to most agents.
Do I need to be technical?
No. Drop the files in and follow the setup notes. No code.
Can I customise the voice?
Yes — there’s a config block you edit once and the whole thing shifts to sound like you.
Report this listingGet the setup — $159

Seen in Field Notes.

All Field Notes →
2 min read

AI for ecommerce: returns and “where is my order” without a support team

Two questions are most of your tickets. Automate them and support stops being the bottleneck.

$159

Returns + “where is my order”.

Get the setup