“CSAT went up after we rolled it out. I had to double-check.”
Leah O. · London · 5 May 2026
Agent Setup· E-commerce· v2.0 · Updated 10 May 2026
E-commerce Support.
Answers your tickets, writes the apology, processes the return. Sleeps when it wants.
ClaudeOpenClawZapier
What it does.
A customer-support agent for stores doing 50–2,000 orders a day. It triages tickets, writes the reply, escalates the spicy ones, and updates your help-desk so nothing slips.
Speaks your brand. Knows your shipping. Doesn’t panic when a customer types in caps.
What’s inside.
Everything you need in the bundle. No tutorials. No assembly.
- 0110 SKILL.md files: triage, returns, refunds, shipping queries, product questions, escalation, apology drafting, review pull
- 02Zendesk + Gorgias + Help Scout connectors
- 03Brand-voice tuning file (you fill it in once)
- 04Shopify + Shipstation hooks
- 05Setup guide, 22 pages, with worked examples
Drop it in. Press go.
- №01
Download
After purchase. Permanent re-download on your dashboard.
- №02
Brand-voice fill
Fifteen minutes. Three sample replies do the trick.
- №03
Wire your help-desk
Pre-built connectors. Toggle which actions are auto-vs-suggest.
- №04
Pilot for 48 hours
Run on a fraction of inbound first. Then open the floodgates.
How it thinks.
Excerpt · SKILL.md---
name: triage-and-route
description: First-touch triage for inbound tickets across email + chat.
allowed_platforms: [claude, openclaw]
tools:
- helpdesk.fetch_ticket
- helpdesk.update_ticket
- shop.order_lookup
---
# Triage & route
For each new ticket:
- Detect intent: return, refund, shipping, product, complaint, other.
- If "complaint" + caps + 3+ sensitive words: route to human, never auto-reply.
- If "shipping" and order exists: pull tracking, draft reply, mark "ready to send".
- Otherwise: draft a reply, attach confidence score, mark "needs review".
Who plugs this in.
DTC brand
70%+ of tickets answered before a human reads them. Founders get their evenings back.
Apparel store
Returns flow stops being the worst part of Monday morning.
Marketplace seller
Consistent voice across 5,000 SKUs and a dozen ticket types.
About the creator.
Storefront Labs@storefrontlabs
E-commerce ops nerds. We respond to your customers so you can sleep.
- Sales
- 942
- Rating
- 4.7
- Joined
- January 2026
What buyers say.
4.7Based on 311 verified buyers
“Worth the price five times over in BFCM alone.”
Bren V. · Auckland · 29 Apr 2026
“Wanted more Klaviyo hooks. Said it’s on the roadmap.”
Mat S. · Toronto · 15 Apr 2026
Things people ask.
- Will it reply on its own?
- Only the ones you let it. Auto-vs-suggest is a per-skill toggle.
- What about Klaviyo?
- Marketing flows aren’t in scope here, but a sister skill drops soon.
- Multi-store?
- Yes. Brand-voice file per store. Same backbone.