“Did a week’s worth of review replies in twenty minutes.”
Sam P. · Wellington · 2 May 2026
Agent Setup· Hospitality· v1.0 · Updated 28 Apr 2026
Front of House Ops.
Bookings, reviews, supplier chases, menu rewrites. While service is on.
Claude
What it does.
A back-office agent for restaurants and cafes. It answers booking emails, replies to reviews like a normal person, chases suppliers, and rewrites your menu when the chef changes the special.
Built in a busy 60-seater. Tested at 7:30pm on a Saturday.
What’s inside.
Everything you need in the bundle. No tutorials. No assembly.
- 016 SKILL.md files: booking confirmations, review replies, supplier follow-ups, menu rewrite, weekly takings recap, staff roster reminders
- 02Menu template (a clean one, not a Word doc)
- 03Review-reply tone guide: warm for 5s, real for 3s, ungrudging for 1s
- 04Setup guide
Drop it in. Press go.
- №01
Bundle in your inbox
After purchase.
- №02
Drop into your agent
No technical sweat.
- №03
Plug your email + reviews
Gmail/Google Business. Five minutes each.
- №04
Open the doors
It handles the inbox. You handle the room.
How it thinks.
Excerpt · SKILL.md---
name: review-reply
description: Replies to Google reviews in a tone that matches the venue.
allowed_platforms: [claude]
tools:
- reviews.fetch
- reviews.reply
---
# Review reply
For each new review:
- 5 stars: warm, specific, thank the named server if mentioned.
- 3-4 stars: acknowledge the gap, offer a path back.
- 1-2 stars: zero defensiveness. Acknowledge, apologise, take it offline.
Never: emojis, exclamation marks more than one, "we strive to."
Who plugs this in.
Cafe owner
Stop rewriting "thanks so much!" thirty times a week.
Restaurant manager
Booking emails answered between covers.
Multi-venue group
One agent, three venues, three voices.
About the creator.
Front of House@fronthouse
Two restaurant owners with too many tabs open.
- Sales
- 96
- Rating
- 4.6
- Joined
- May 2026
What buyers say.
4.6Based on 51 verified buyers
“Menu rewrite is borderline magic.”
Ruby A. · Hobart · 20 Apr 2026
“Adapted to our voice fast. Customers haven’t noticed it isn’t me.”
Olu A. · Lagos · 14 Apr 2026
Things people ask.
- Does it take bookings?
- It answers and confirms. Actual booking lands in your existing system (OpenTable, Resy, the Google form, whatever).
- POS integration?
- Soft integration via the weekly takings recap. Tight integrations next.
- Multiple venues?
- Yes. One brand-voice file per venue.