What it does.
Reads overnight tickets in Zendesk, Intercom, Freshdesk, Help Scout or Gmail
Sets P1–P4 priority and category from your own rules and customer plan
Pages on-call via PagerDuty, Opsgenie or Slack for outages and security reports
Grounds every answer in your help centre and past solved tickets
Writes replies as internal notes so nothing goes public until approved
Looks up Stripe billing read-only and recommends refunds without executing them
Turns bug reports into Linear or Jira issue drafts
7:30am handover brief and a weekly knowledge-gap report
What’s inside.
Everything you need in the bundle. No tutorials. No assembly.
- 0110 in-depth skills (10 KB+ each) with decision tables, real API examples and failure modes
- 02MASTER_PROMPT.md and SETUP.md with a shadow-week rollout plan
- 03Config template (SLAs, priorities, policies, tone) and learnings log
- 0415 KB support reference: Privacy Act, GDPR/CCPA, consumer law, chargebacks
- 055 multi-variant template packs: replies, notes, incidents, bug reports, reports
- 06One combined COMPLETE.md for single-file agents
Drop it in. Press go.
- №01
Download
Buy once, get the bundle by email and on your dashboard.
- №02
Drop it in
Upload the files to your agent.
- №03
Connect
Wire up your tools with the setup notes.
- №04
Press go
The agent runs. You handle the people part.
Things people ask.
$99
Overnight Support Desk